PRIVACY POLICY

This Privacy Policy explains how Rewild Communications Ltd ("Rewild", "Rewild Mobile", "we", "our", or "us") collects, uses, stores, and protects your personal data when you use our website, products, and mobile services.

We are committed to protecting your privacy and handling your information transparently and responsibly in line with UK data protection law, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

This policy applies to:

• Customers
• Website visitors
• Business customers
• Support enquiries
• Anyone interacting with Rewild Mobile services

Rewild Communications Ltd is the data controller responsible for your personal data.

Company Name: REWILD COMMUNICATIONS LTD

Company Number: 16839349

Registered Office: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF

If you have questions about this Privacy Policy or how we process personal data, you can contact us:

Email: [email protected]

Website: https://rewildmobile.com/support

We may collect and process the following categories of personal data:

We collect personal data:

• Directly from you when you place an order or create an account
• When you use our website or services
• When you contact customer support
• Through cookies and analytics technologies
• From payment providers and technical partners involved in delivering our services

We use personal data to:

• Provide and manage mobile services
• Activate SIM and eSIM products
• Process payments and billing
• Manage customer accounts
• Provide customer support
• Deliver roaming and network services
• Improve website functionality and user experience
• Monitor service performance and security
• Prevent fraud and misuse
• Comply with legal and regulatory obligations
• Send service updates and account notifications
• Send marketing communications where consent has been provided

Providing mobile services — Performance of a contract

Billing and payments — Performance of a contract

Fraud prevention and security — Legitimate interests

Customer support — Legitimate interests

Legal and regulatory compliance — Legal obligation

Service improvement and analytics — Legitimate interests

Marketing emails and SMS — Consent

Where you have opted in, we may send marketing communications about Rewild Mobile products, updates, offers, and campaigns.

You can unsubscribe or withdraw consent at any time using the unsubscribe link in marketing emails or by contacting us directly.

We may still send essential service-related communications even if you opt out of marketing.

We do not sell your personal data.

We may share personal data with trusted third parties involved in operating our services, including:

• Mobile network operators
• Roaming and connectivity providers
• Payment processors
• Fraud prevention providers
• Analytics and hosting providers
• Customer support platforms
• Email and communications providers

These providers may only process personal data for authorised purposes and are required to protect it appropriately.

Some of our service providers may process personal data outside the United Kingdom.

Where international transfers occur, we take steps to ensure appropriate safeguards are in place, including:

• UK adequacy regulations
• International Data Transfer Agreements (IDTAs)
• Approved contractual protections

We retain personal data only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may vary depending on the type of data and legal obligations.

For example:

• Account and service records may be retained while your account remains active
• Billing and financial records may be retained for up to six years
• Support communications may be retained for operational and legal purposes

When personal data is no longer required, it is securely deleted or anonymised.

Under UK data protection law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing activities
• Object to processing based on legitimate interests
• Withdraw marketing consent
• Request transfer of your personal data to another provider

To exercise your rights, contact: [email protected]

We may request proof of identity before responding to certain requests.

We take data security seriously and use appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

Access to personal data is limited to authorised personnel and trusted providers who require access to operate services.

Rewild Mobile services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

Our website may contain links to third party websites or services.

We are not responsible for the privacy practices or content of external websites.

We may update this Privacy Policy from time to time to reflect:

• Legal requirements
• Operational changes
• New services or technologies

The latest version will always be available on our website.

If you have concerns about how we handle personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Telephone: 0303 123 1113