2. WHO WE ARE AND HOW TO CONTACT US

2.1 Rewild Communications Ltd is registered in England and Wales (Company No. 16839349).

2.2 If you have questions about this Privacy Policy or how we handle your data, you can contact us at:

• Email: [email protected]
• Website: https://rewildmobile.com/support

3. THE INFORMATION WE COLLECT

3.1 We collect personal information that is necessary to provide and improve our services. This may include:

• Your name, email address, billing address, and contact number
• Account and sign-up details
• Payment information (our payment provider Stripe do not store full card details)
• SIM, network, and service usage information
• Messages and support requests you send to us
• Marketing preferences and newsletter sign-ups
• Website usage and analytics data

4. HOW WE USE YOUR INFORMATION

4.1 We use your information to:

• Set up and manage your Rewild account
• Process your SIM order and service
• Process payments and manage billing
• Provide customer support
• Send important service updates
• Improve our website and services
• Send marketing communications, only if you have opted in
• Meet legal and regulatory obligations

5. LEGAL BASIS FOR PROCESSING

5.1 We only process your data where we have a lawful basis to do so, including:

• Performance of a contract
• Legitimate interests, such as improving our services or preventing fraud
• Consent, where you have opted in
• Legal obligations under UK law

6. WHO WE SHARE YOUR INFORMATION WITH

6.1 We do not sell your personal data.

6.2 We may share your data with trusted partners who help us operate our services, including: Payment providers for secure transactions Analytics providers to understand website performance Customer support and communications tools Our technical partners to deliver your service

6.3 All partners are required to comply with UK GDPR and may only use your data for agreed purposes.

7. HOW LONG WE KEEP YOUR INFORMATION

7.1 We keep your data for as long as necessary to provide our services and meet legal requirements.

7.2 Billing and financial records may be retained for up to six years for accounting and regulatory purposes.

7.3 When data is no longer needed, it is securely deleted or anonymised.

8. YOUR RIGHTS

8.1 You have the right to:

• Access your personal data Request correction of inaccurate data
• Request deletion of your data where appropriate
• Withdraw marketing consent at any time
• Object to or restrict certain processing
• Request a copy of your data in a portable format

8.2 To exercise any of these rights, contact us at [email protected].

9. COOKIES

9.1 We use cookies to make our website work properly and to understand how visitors use it.

9.2 Full details are available in our Cookie Policy on our website.

10. DATA SECURITY

10.1 We take data security seriously and use appropriate technical and organisational measures to protect your information.

10.2 Access to personal data is limited to authorised team members and trusted partners only.

11. INTERNATIONAL DATA TRANSFERS

11.1 Some of our partners may process data outside the UK.

11.2 Where this happens, we ensure appropriate safeguards are in place, such as UK-approved contractual protections.

12. UPDATES AND COMPLAINTS

12.1 We may update this Privacy Policy from time to time.

12.2 If you are unhappy with how we handle your data, please contact us first.

12.3 You also have the right to contact the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.