2. YOUR ACCOUNT

2.1 The person who places the order becomes the account administrator. The account administrator has access to all individual user accounts and can manage SIMs, users, billing, and account settings through the main dashboard.

2.2 Each user linked to the account will have their own dashboard and can manage their own SIM and personal settings. Some account controls and actions are only available to the account administrator.

2.3 You must provide accurate and complete information during sign-up and keep your account details up to date.

2.4 The account administrator is responsible for all activity carried out under the account, including activity on SIMs assigned to individual users.

3. YOUR PLAN AND CONTRACT LENGTH

3.1 We offer:

• 30-day rolling plans
• 12-month plans
• 24-month plans

3.2 Your plan pricing, allowances, and any optional add-ons are shown on our Price List. The Price List forms part of your agreement with us.

3.3 When your minimum contract term ends, we will notify you. If you take no action, your plan will move to our out-of-contract pricing, which is typically 10 percent higher. You may switch, renew, or leave at any time.

4. YOUR COOLING-OFF RIGHTS

4.1 You have a 14-day cooling-off period starting the day after you sign up.

4.2 If you cancel during the cooling-off period before your SIM is activated, you will receive a full refund of any charges paid.

4.3 If you ask for your SIM to be activated, or activate your SIM yourself, during the cooling-off period, your service will begin immediately. Once your SIM is activated:

• Your plan is considered to have started
• Your full monthly allowance becomes available immediately
• The full monthly charge for that billing month becomes payable

4.4 If you cancel after your SIM has been activated, no refund will be issued for that month, even if cancellation occurs within the 14-day cooling-off period.

4.5 If you cancel after your SIM has been activated during the cooling-off period, you will still be required to pay the full monthly charge for the billing month in which activation took place. However, you will not be locked into a minimum contract term and you may leave without incurring any early termination fees.

4.6 There are no additional cancellation fees during the cooling-off period beyond the charges described above.

5. STARTING YOUR SERVICE

5.1 Billing begins when you place an order on our website.

5.2 Once your SIM is activated, your monthly plan charge applies in full for the billing month in which activation takes place. Monthly charges are not pro-rated after activation.

5.3 We focus on eSIMs to reduce environmental impact. Physical SIMs may be available but are not guaranteed.

5.4 Your SIM will activate once you complete the activation steps provided at sign-up or request activation through your account.

6. USING OUR SERVICE

6.1 Your plan includes unlimited UK calls, texts, and data, subject to fair use.

6.2 Unlimited usage is intended for normal personal or business use. It does not include usage that is automated, resold, used in bulk, routed through gateways, or used in any way that negatively impacts our network or other customers.

6.3 Most customers will never be affected by fair use limits. However, if your usage is significantly higher than normal use, or if your data usage reaches approximately 750GB in a single month, we may review your account to ensure the service is being used fairly.

6.4 If we reasonably believe usage is outside normal use, we may investigate and, if necessary, apply network management measures, temporarily restrict your service, or contact you to discuss next steps.

6.5 You must not use our services for fraud, spam, unlawful purposes, or any activity that harms or unfairly impacts our network or other users.

6.6 If you are on a capped data plan, including 4GB or 10GB plans, and exceed your monthly data allowance, additional data will be charged automatically in fixed increments of 250MB at the rate published in our Price List.

6.7 Charges apply per 250MB increment used. Once any part of a 250MB increment is used, the full increment charge becomes payable. Additional increments will be applied each time your usage exceeds the previous increment.

7. ROAMING

7.1 You may use your plan in supported EU destinations for £2.50 per day.

7.2 If you are on an Unlimited plan, EU roaming includes a 20GB fair use data allowance per monthly billing period. If you exceed 20GB of roaming data within a billing month, additional roaming data will be charged automatically in fixed increments of 250MB at the rate published in our Price List. Charges apply per 250MB increment used. Once any part of a 250MB increment is used, the full increment charge becomes payable.

7.3 If you are on a capped data plan, including 4GB or 10GB plans, you may use your full monthly data allowance while roaming in supported EU destinations, subject to the £2.50 daily roaming charge.

7.4 If you exceed your monthly data allowance on a 4GB or 10GB plan while roaming in the EU, additional data will be charged automatically in fixed increments of 250MB at the rate published in our Price List. Charges apply per 250MB increment used. Once any part of a 250MB increment is used, the full increment charge becomes payable.

7.5 Roaming outside the EU is charged at the rates published in our Price List.

7.6 Roaming charges, international call charges, and data overage charges will be added to your next monthly bill.

8. PAYMENT AND BILLING

8.1 Your monthly bill is collected on the 1st of each month by direct debit or card payment and covers the full monthly charge for each active SIM.

8.2 If payment fails:

• Day 1: We notify you
• Day 2: We send a reminder
• Day 3: Final notice - you have until midnight to pay

8.3 If payment remains unpaid after Day 3:

• Your service may be disconnected
• If you are within a minimum contract term, early termination fees may apply
• Your number may not be recoverable

8.4 To reinstate service, you may be required to start a new account.

8.5 Usage based charges, including roaming charges and data overage charges, are calculated using network records and will appear on your next monthly bill.

9. LEAVING US AND EARLY TERMINATION FEES

9.1 You may cancel a 30-day rolling plan at any time with no additional fees beyond charges already due.

9.2 If you cancel a 12-month or 24-month plan outside the cooling-off period, an Early Termination Fee applies. This fee is £5.00 for each remaining month of your minimum contract term.

9.3 To cancel, contact us at [email protected].

10. BRINGING YOUR NUMBER (PAC) AND LEAVING WITH YOUR NUMBER

10.1 You can bring your number to Rewild by requesting a PAC code from your current provider and entering it into your dashboard.

10.2 You can leave Rewild at any time by requesting a PAC code via the same service.

10.3 We cannot stop a PAC transfer unless you ask us to do so before it completes.

11. PRICE CHANGES

11.1 The price you sign up to for your plan will not increase during your minimum contract term.

11.2 Any future price changes will only apply to new customers or when you choose to change or renew your plan.

11.3 If we make any changes that materially affect you, we will notify you in advance and give you the option to leave without penalty where required by regulation.

12. OUR RESPONSIBILITIES

12.1 We aim to provide reliable service but cannot guarantee uninterrupted access.

12.2 We are not responsible for:

• Network outages outside our control
• Loss of data, business or revenue
• Device faults or third-party services

12.3 Nothing in these terms limits your statutory rights.

13. ACCEPTABLE USE

13.1 You must use the service lawfully and fairly. Examples of misuse include:

• Fraud or identity misuse
• Calling or messaging systems at scale
• Reselling our service
• Harassing, abusive, or threatening behaviour

13.2 We may restrict or suspend your service if necessary to protect our network or other users.

14. COMPLAINTS AND DISPUTE RESOLUTION (ADR)

14.1 If you have a complaint, contact us at [email protected].

14.2 If we cannot resolve it within 8 weeks, or if we issue a deadlock letter, you may escalate to CICAS, our approved Alternative Dispute Resolution provider.

15. CHANGES TO THESE TERMS

15.1 We may update these Terms from time to time.

15.2 If changes materially affect you, we will provide notice where required by Ofcom rules.

15.3 Continued use of the service means you accept the updated Terms.

16. GOVERNING LAW

These Terms are governed by the laws of England and Wales and are subject to the jurisdiction of the UK courts.