2. YOUR ACCOUNT

2.1 The person who places the order becomes the account holder and administrator. They can manage SIMs, settings and users within their dashboard.

2.2 You must provide accurate information during sign-up and keep your details up to date.

2.3 You are responsible for all activity carried out under your account, including any SIMs assigned to your users.

3. YOUR PLAN AND CONTRACT LENGTH

3.1 We offer:

• 30-day rolling plans
• 12-month plans
• 24-month plans

3.2 Your plan pricing, allowances and any optional add-ons are shown on our Price List. This forms part of your agreement.

3.3 When your minimum contract ends we'll notify you. If you take no action, you will move to our out-of-contract pricing, typically 10% higher. You may switch, renew or leave at any time.

4. YOUR COOLING-OFF RIGHTS

4.1 You have a 14-day cooling-off period starting the day after you sign up.

4.2 If you cancel during this period:

• You must pay for the days the service was active.
• There are no cancellation fees.

4.3 After the cooling-off period, cancellation fees may apply depending on your plan (see Section 9).

5. STARTING YOUR SERVICE

5.1 Billing begins on the day you sign up. Your first invoice will be pro-rated to match the number of days until the next monthly billing cycle date.

5.2 We focus on eSIMs to reduce environmental impact. Physical SIMs may be available but are not guaranteed.

5.3 Your SIM will activate after completing the steps provided at sign-up.

6. USING OUR SERVICE

6.1 Your plan includes unlimited UK calls, texts and data, subject to fair use.

6.2 To keep things fair, we apply a monthly fair use policy:

• up to 4,000 UK call minutes
• up to 2,000 UK text messages (SMS)
• up to 750GB of UK data per month

6.3 If you exceed these limits repeatedly or significantly, we may pause or restrict your service.

6.4 You must not use our services for fraud, spam, unlawful purposes or activity that harms our network.

7. ROAMING

7.1 You may use your plan in supported EU/EEA destinations for £2.50 per day.

7.2 EU/EEA roaming includes a 20GB fair use limit per month. If exceeded, roaming will pause until your next billing cycle.

7.3 Roaming outside of the EU/EEA is charged at the rates published in our Price List.

7.4 Charges for roaming, international calls or premium services are added to your next bill.

8. PAYMENT AND BILLING

8.1 Your monthly bill is collected on the 1st of every month by direct debit or card payment.

8.2 If payment fails:

• Day 1: We notify you
• Day 2: We send a reminder
• Day 3: Final notice - you have until midnight to pay

8.3 If payment remains unpaid after Day 3:

• Your service will be disconnected if you are in contract, apply termination fees may apply
• Your number may not be recoverable

8.4 To reinstate, you may need to start a new account.

9. LEAVING US AND EARLY TERMINATION FEES

9.1 You can leave a 30-day plan anytime with no additional fees.

9.2 If you cancel a 12-month or 24-month plan outside the cooling-off period, an Early Termination Fee (ETF) applies:

• £5.00 for every month remaining on your minimum term.

9.3 To cancel, contact us at [email protected].

10. BRINGING YOUR NUMBER (PAC) AND LEAVING WITH YOUR NUMBER

10.1 You can bring your number to Rewild by texting PAC 65075 and entering the PAC code into your dashboard.

10.2 You can leave at any time by requesting a PAC code through the same 65075 service.

10.3 We cannot stop a PAC request unless you ask us before it completes.

11. PRICE CHANGES

11.1 All our plan prices may increase each April by CPI + 3.9%, in line with common UK telecom practice.

11.2 If you are in a minimum contract term, this increase still applies.

11.3 We will notify you in advance if required by Ofcom regulations.

12. OUR RESPONSIBILITIES

12.1 We aim to provide reliable service but cannot guarantee uninterrupted access.

12.2 We are not responsible for:

• Network outages outside our control
• Loss of data, business or revenue
• Device faults or third-party services

12.3 Nothing in these terms limits your statutory rights.

13. ACCEPTABLE USE

13.1 You must use the service lawfully and fairly. Examples of misuse include:

• Fraud or identity misuse
• Calling or messaging systems at scale
• Reselling our service
• Harassing or threatening behaviour

We may restrict or suspend service if necessary.

14. COMPLAINTS AND DISPUTE RESOLUTION (ADR)

14.1 If you have a complaint, contact us at [email protected].

14.2 If we cannot resolve it within 8 weeks, or if we issue a deadlock letter, you may escalate to CICAS, our approved Alternative Dispute Resolution provider.

15. CHANGES TO THESE TERMS

15.1 We may update these Terms from time to time.

15.2 If changes materially affect you, we will provide notice where required by Ofcom rules.

15.3 Continued use of the service means you accept the updated Terms.

16. GOVERNING LAW

These Terms are governed by the laws of England and wales and subject to UK jurisdiction.