Frequently Asked Questions

Rewild is different because we exist for nature. Most mobile networks keep their profits or pay them out to shareholders through dividends. Rewild is a new mobile network that gives 100% of its profits back to nature in Britain. All the money we make goes directly into our mission. We use what you pay for your mobile service to give back to nature, creating vital habitats and protecting British wildlife.

Our service is powered by Britain’s best networks, Three and Vodafone, giving you outstanding coverage and some of the fastest data speeds in the UK. With Rewild, you can stay connected while supporting nature at the same time.

Whether you’re an individual, a family, or a business, we’d love your support. The more people who join us, the bigger the impact we can make together.

You start making an impact the moment you place your order. Rewild is built for nature, not for profit, and everything we make goes directly towards our mission. You can read more about how we give back to nature on our website. We’ll also send you an email explaining exactly how our donations work, so everything is completely transparent.

It’s really easy to switch to Rewild. Just choose your plan and we’ll send your SIM straight to you. Once you’ve signed up, you can log into your online dashboard and transfer your existing number in less than a minute.

Yes, you can keep your existing number. Just text PAC to 65075 from the number you want to keep. You will receive a PAC code. Once you have signed up, enter it in your online dashboard and your number will transfer over.

If you transfer your existing number to Rewild, your old network will automatically close your contract once the transfer is complete. There’s nothing you need to do. For peace of mind, we recommend logging in to your old network account or emailing them to confirm you’re leaving, but this is optional. If you’re transferring your number, you should be all set.

You’ll receive your Rewild SIM instantly by email after placing your order. Rewild uses eSIMs instead of physical SIM cards because we want to be a plastic-free network. When your eSIM arrives, simply press and hold the QR code on the device you want to install it on. Your phone will automatically show a pop-up asking you to add the SIM. If you have ordered more than one SIM, you won’t receive your eSIM QR codes by email straight away. This is to prevent multiple eSIMs being installed on the wrong device by mistake. For multiple SIMs, log in to your Rewild dashboard where you’ll see all the SIMs on your account. You can add the SIM user details for each one, and once these details are added, the correct eSIM QR code will be emailed to each user. It’s quick, simple, and far easier than waiting for a courier to deliver a physical SIM.

To activate your eSIM, press and hold the QR code to install it on your device. Your phone will guide you through the setup and it only takes a moment. We’ll also email you full instructions on how to activate your eSIM using the QR code, as well as how to install it manually if you prefer.

Your plan begins as soon as you place your order. To activate your eSIM, press and hold the QR code to install it on your device. Your phone will guide you through the setup. It’s important to activate your SIM on the same day, as billing starts from the moment your plan begins. We want to make sure you’re getting the full value of what you’re paying for.

Your first payment is taken when you place your order. Future payments will be taken on the 1st of each month. If you join part-way through a month, we won’t charge you for the full month. Instead, your first bill will be calculated pro rata. For example, if your plan is £20.00 per month and you join halfway through the month, you’ll only be charged for half, not the full amount.

You can update your payment method at any time by logging in to your dashboard. If you need any help, you can contact our support team by submitting a support ticket through your dashboard.

Rewild operates on the Three and Vodafone networks, giving you access to two of the UK’s largest mobile networks. This means you can expect reliable coverage, fast data speeds and strong service across most of the UK.

Yes, you can use your phone abroad. Roaming is switched off by default to protect you from unexpected charges. Many networks leave roaming on so they can profit from accidental usage, but that’s not how we do things at Rewild. You can switch roaming on any time through your Rewild dashboard. Roaming is currently available in 27 EU countries. A fair use policy applies, and you can find full details in our Fair Use Policy.

You can transfer your number by texting PAC to 65075. You’ll receive a reply with your PAC code, which is your Porting Authorisation Code. Once you have your code, log in to your Rewild dashboard, click on your SIM, go to the Controls section and select Transfer Number. Enter your PAC code and submit the request. We’ll keep you updated on the progress. Number transfers usually complete within one working day, and often sooner. Your old contract will close automatically once the transfer is done.

If you change your mind, you have a 14-day cooling-off period from the day you place your order. You can cancel within this time without paying any cancellation fees. If you’re on a 30-day rolling plan, you can leave whenever you like and you’ll only be charged for the service you’ve used up until the point you cancel. If you’re on a contract, you won’t pay cancellation fees, but you will need to pay for the service you’ve used from the day you ordered. For example, if you cancel on day ten, you’ll be charged for ten days of service. Even if you haven’t activated your SIM, billing starts as soon as you place your order, so those days will still be charged.

You can cancel your plan by submitting a support request through your dashboard. Simply log in, go to Support, and send us a message. You’ll need to pay any outstanding charges on your account. If you’re within your 14-day cooling-off period, you’ll only be charged for the service you’ve used up to the point you cancel. If you’re outside the cooling-off period and on a 30-day rolling plan, you will be charged for the full month, as the plan renews monthly and cannot be refunded once the cooling-off period has passed.